We always want to speak to a real person at the other end of the phone. That is true if you, as a business owner or executive, need to disable a user account urgently. Protocol IT found that most issues are reported via email or IM (Instant Messaging). 80% of the time, these issues are resolved this way within the hour. With services calls resolved without using a phone or any verbal communications, overall productivity increases in the office.
Further to this, our Desktop Management service includes detailed hardware and software lifecycle management. By centralising this management function, both the end-user and the IT team can focus on more strategic objectives for the business.
We have a working support structure that currently supports users nationally and internationally. We support the end-users as a mine site in the Pilbara or a shipyard based in Vietnam.
Protocol IT do not use free tools from the Internet to connect to user computers. High-end tools like CITRIX Go to Assist is used to manage end users.